UPDATE: 22 May 2008 – Good news… things seem to be working fine for the majority of users, but we will keep on monitoring the situation. Contact email@example.com if you have any issues.
Dear PandoraJam users,
Recent changes to the Pandora.com web-site (whom as you know are not affiliated or in anyway connected to PandoraJam) are causing problems for PandoraJam. In light of these issues, we felt it best to provide you with an update:
- Airtunes playback is working (AppleTV airtunes support is being looked at),
- Recording, Growl, and online status integration (last.fm, twitter, etc) are currently broken. If in your case things are still working, we recommend you do not create any new stations, or login or logout of the Pandora.com service, but otherwise continue to use as normal.
PandoraJam was released last year, and we have had very good compatibility since day one. Many changes to Pandora.com are behind the scenes, unknown to the user, and we have handled those, including the recent switch from MP3 streaming to AAC+ streaming. Unfortunately, recent changes in the first week of May 2008, over at Pandora.com, are making it increasingly hard to maintain full compatibility.
If we are unable to resolve the issues, regarding your purchase, if you purchased on or after March 1st 2008, you may request a refund. Our normal refund policy is 30 days since date of purchase, but we wanted to extend this period given the circumstances. Folks who purchased before this period, we hope you enjoyed using the software (we think at $15 it’s been great value and a lot of fun!) and we will be offering you a discount coupon on our other software. Thanks for your understanding.
We will of course try our best to investigate and restore service… we may update and change the way the application works, perhaps with slightly different functionality, as it is not yet currently known whether existing application functionality can be fully restored. Please stay tuned.
If you have any questions, please email firstname.lastname@example.org. Thank you.